Frequently asked questions
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Frequently asked questions •
YOUR QUESTIONS ANSWERED
Clear, straightforward answers so you can feel confident and supported. In-person care in Calgary and virtual sessions across Alberta.
General & Counselling Questions
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Online sessions take place through Jane, our secure client platform. About 30 minutes before your appointment, you’ll receive an email with your private session link—no downloads or special setup needed.
When it’s time, just click the link, settle into a comfortable space, and you’ll be connected with your therapist.
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We don’t currently have a formal sliding-scale program. If finances are a concern, our team can help point you toward community resources or lower-cost options that may be a good fit.
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If you need to change or cancel an appointment, we require 48 hours’ notice. Late cancellations or missed appointments may be charged the full session fee.
Common Assessment Questions
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Assessment timelines vary depending on the type of testing required. Once you begin the intake process, we’ll outline the expected steps, number of sessions, and approximate timeline so there are no surprises.
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Many extended health plans include some coverage for assessments. While we can’t typically direct-bill for assessment services, we’ll provide receipts with all required information for reimbursement.
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Due to the specialized nature of assessment work—which includes testing, scoring, analysis, and report writing—we are not able to offer reduced-rate options at this time.
Booking & Administrative Questions
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Our booking system allows you to easily register a family member. After selecting an appointment, simply choose who the session is for or create a new profile for them.
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Yes. You can use a saved card associated with a family member’s profile. All financial information is stored securely, and clinical records remain confidential.
You don’t have to navigate the hard parts alone.
Life’s challenges can leave you feeling overwhelmed, disconnected, or unsure of your next step. Our team is here to offer grounded, evidence-based support so you can better understand yourself and your experiences.
Innova Psychology
How To Get Started
Whether you’re looking for virtual sessions that fit seamlessly into your life or in-person counselling in Calgary, our team is here to support you with clarity and compassion.
Get Started With Counselling
Click Book Online to schedule an appointment or a free consultation.
Your consultation is optional, but it’s a great way to meet your Psychologist and make sure the fit feels right.
Get Started With an Assessment
All assessments begin with an initial inquiry so we can walk you through the process and answer any questions.
Submit an inquiry with the form below or simply email us at assessment@innovapsychology.ca
Not sure who to book with?
Finding the right psychologist matters.
If you’re unsure where to begin, simply fill out the contact form and we’ll help match you with the clinician best suited to your needs.
Let’s Chat
We can’t wait to hear from you! You’ll hear back from us in 1-2 business days.