PRIVACY POLICY
Effective Date: December 1, 2025
INTRODUCTION:
Welcome to Innova Psychology (“we,” “our,” “us”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect information when you visit our website [innovapsychology.ca] (the “Site”) or engage in our psychological services. This includes information gathered through our advertising tools, such as Google Ads.
INFORMATION WE COLLECT:
1. Personal Information
When you connect with us, whether through our Site, by requesting information, or by receiving psychological services—you may provide personal details such as:
Your name
Email address
Phone number
Mailing address
Date of birth
Payment information
Health information, including assessments and therapy history
2. Non-Personal Information
We also automatically collect certain non-identifying data when you browse our Site, including:
IP address
Browser and device details
Pages viewed
Time spent on the Site
Referring websites
3. Cookies & Related Technologies
We use cookies and similar technologies to improve Site performance, personalize your experience, and support our marketing efforts. You can control or disable cookies through your browser settings at any time.
HOW WE USE YOUR INFORMATION:
1. Delivering Psychological Care
We use your personal information to provide assessments, therapy, counselling, appointment management, and general communication related to your care.
2. Marketing & Advertising
With your permission, we may send emails or updates about our services. We also use tools like Google Ads to show you relevant content based on how you interact with our Site.
3. Service Improvements
Non-personal data helps us better understand how visitors use our Site so we can improve functionality, user experience, and the quality of services we provide.
HOW WE SHARE YOUR INFORMATION:
1. Service Providers
We may work with trusted third-party partners who assist with website hosting, payment processing, appointment systems, or other business functions. These providers are required to maintain strict confidentiality and security.
2. Legal Obligations
We may disclose information if required by law, court order, or governmental authority, including obligations related to public safety or law enforcement.
3. Business Changes
If our practice is ever merged with, acquired by, or transferred to another entity, your information may be included as part of that transition.
YOUR RIGHTS & CHOICES:
1. Access or Updates
You may request access to or correction of the personal information we hold about you. To do so, please contact us using the information below.
2. Communication Preferences
You can opt out of marketing emails at any time by using the unsubscribe link in our messages or contacting us directly. Cookie preferences can be managed through your browser settings.
SECURITY:
We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to keep your data secure, no digital transmission or storage system can be guaranteed 100% safe.
POLICY UPDATES:
We may revise this Privacy Policy occasionally. When updates are made, the new version will be posted on this page with a revised effective date. Continued use of the Site or our services indicates your acceptance of the updated policy.
CONTACT US:
If you have questions about this Privacy Policy or how your information is handled, you can reach us at:
Address:
301 – 14 Street NW, Suite 206
Calgary, AB T2N 1Z7
Email:
counselling@innovapsychology.ca
assessment@innovapsychology.ca
Phone:
587-774-8924